Tiếng Anh 10 Unit 9 9.7 Writing

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Giải bài tập SGK

1 Tick (✓) any problems that you and your family have had when buying something. Then tell your partner. 2 Read the email on the right. Which tips in the WRITING FOCUS does the email follow? Underline the examples of formal language in the email. 3 Read the LANGUAGE FOCUS. Complete the examples with words and phrases in the email. 4 Rewrite the following paragraph to make it more formal. Use the LANGUAGE FOCUS to help you. 5 Do the writing task. Use the ideas in the LANGUAGE FOCUS to help you.

Cuộn nhanh đến câu

Bài 1

1. Tick (✓) any problems that you and your family have had when buying something. Then tell your partner.

(Đánh dấu (✓) bất kỳ vấn đề nào mà bạn và gia đình bạn gặp phải khi mua thứ gì đó. Sau đó nói với bạn của bạn.)

1. It was past its sell-by date.
2. It didn't work.
3. It was broken or damaged.
4. Some parts were missing.
5. The service was bad.
6. The delivery was late.
7. It was different from the description.
8. It was the wrong product.

Bài 2

2. Read the email on the right. Which tips in the WRITING FOCUS does the email follow? Underline the examples of formal language in the email.

(Đọc email ở bên phải. Email tuân theo những mẹo nào trong phần VIẾT TRỌNG TÂM? Gạch chân các ví dụ về ngôn ngữ trang trọng trong email.)

WRITING FOCUS

A formal email of complaint

1. Open and close the email or letter formally.

2. Give a reason for writing.

3. Say what you bought and when.

4. Explain the problem and give details of it.

5. Tell the reader what you expect them to do.

6. Use formal language with no contractions.

Dear Sir or Madam,

I am writing to complain about the service provided by your company.

I bought a pair of headphones (Model: SA DIV-RED) from your website on 3rd March and paid for them online. They arrived the next day. However, when I tried them, they did not work. I returned them to you on 5th March and you exchanged them for a new pair.

Unfortunately, the second pair were the wrong model, so I emailed you again and returned them one more time. I received a third pair of headphones from you today. When I unpacked them, I found they were damaged.

I am very disappointed with your service. I would be grateful if you could send me a full refund for the headphones and the postage costs.

Yours faithfully,

R. Barker

Bài 3

3. Read the LANGUAGE FOCUS. Complete the examples with words and phrases in the email.

(Đọc TRỌNG TÂM NGÔN NGỮ. Hoàn thành các ví dụ với các từ và cụm từ trong email.)

LANGUAGE FOCUS Formal language You can make your language more formal by avoiding contractions and using more formal words and expressions.
Informal	Formal
They didn't work.	They (1) did not work.
I got some headphones.	I (2) _______ some headphones.
I sent them back.	I (3) _______ them to you.
You swapped them.	You (4) _______ them.
I got another pair.	I (5) _______ another pair.
I’m so upset.	I (6) _______.
I want all my money back.	I (7) _______ refund.
Other common words and phrases
If you need more information	If you require further information
I want the chance to chat about this.	I would like the opportunity to discuss this.
Call us.	Please contact us.
We’re sorry about the problem.	We apologise for the problem.

Bài 4

4 Rewrite the following paragraph to make it more formal. Use the LANGUAGE FOCUS to help you.

(Viết lại đoạn văn sau để làm cho nó trang trọng hơn. Sử dụng NGÔN NGỮ TRỌNG TÂM để giúp bạn.)

CUSTOMER

I'm so upset. A couple of weeks ago, I got a suit from you to wear to a wedding but it was too small. You swapped it for a bigger size, but it's the wrong colour and the zip doesn't work on the trousers. I've sent them back because it's too late for the wedding. I want all my money back, including the cost of sending them back to you.

=> I am very disappointed with ....

Bài 5

WRITING TIME

5 Do the writing task. Use the ideas in the LANGUAGE FOCUS to help you.

(Làm nhiệm vụ viết. Sử dụng các ý tưởng trong NGÔN NGỮ TRỌNG TÂM để giúp bạn.)

You've bought a pair of shoes from a shop on a website and you are not happy. Write a formal email of complaint to the owner of the shop. You should:

(Bạn đã mua một đôi giày từ một cửa hàng trên một trang web và bạn không hài lòng. Viết một email chính thức khiếu nại cho chủ cửa hàng. Bạn nên)

- include the reasons for your complaint

(bao gồm các lý do cho khiếu nại của bạn)

- describe what you bought and when

(mô tả những gì bạn đã mua và khi nào)

- explain the problems with the product