1. Match the beginnings of the phrases with the endings.

(Nối phần đầu và phần đuôi của các cụm sau.)

2. Complete the dialogue. The first letters are given.

(Hoàn thành đoạn hội thoại. Các chữ cái đầu tien được cho trước.)

Zack and Rob are university students sharing a small flat ...

Zack: What's up, buddy? How's it going?

Rob: Fine, until 10 minutes ago when the Internet went off.

Zack: Oh no. (1) W_____ u_____ w_____ it?

Rob: (2) I’_____ n_____ i_____.

Zack: Perhaps (3) t_____ a p_____ w_____ the modem. (4) H_____ y_____ t_____  switching it off, then switching it back on?

Rob: Of course! It didn’t (5) m_____ a_____ d_____.

Zack: How about the 'troubleshoot' function?

Rob: Ha! I (6) d_____ that’ll w_____, but l_____ s_____. It says it is not possible to connect, please contact your service provider.

Zack: Well, we knew that.

Rob: Listen, you did pay the bill this month, right?

Zack: The bill? Oh, erm ...

Rob: Zack! (7) W_____ on e_____ d_____ you remember? What (8) a_____ we s_____ to do n_____?

Zack: Don't panic! I can go to the website and pay it right now.

Rob: Think about it for a second, Zack ...

3. Complete the dialogues with the words and phrases that appeared in the lesson.

(Hoàn thành đoạn hội thoại với từ và cụm từ xuất hiện trong bài đọc.)

Conversation 1

Kate: Hello, Mum? Helpl

Mum: Kate? What's 1wrong?

Kate: Oh Mum, I need my jeans for tonight, but they are still wet and I can’t get the dryer working.

Mum: Well, what's (2) _____?

Kate: How (3) _____? I've never even used it before.

Mum: Well, if you helped me more with the housework, you might know how to use it. I suggest you simply wear something else tonight.

Kate: Mum! Those jeans are the only thing that matches my new top.

Mum: Well you (4) _____about that earlier. All you can do now is put them on the radiator.

Conversation 2

Ollie: Hello, Computer World helpline. This is Ollie. How can I help?

MB: Yes, hello. This is Mr. Brown. I’ve got a problem with the computer I bought from your shop just last week.

Ollie: OK, Mr, Brown. What's wrong?

MB: Every (5) _____ I try to switch the thing on, it beeps and then nothing happens.

Ollie: OK, it sounds like an electrical problem. Perhaps the battery is flat. Have (6) _____ plugging it in to charge, Mr. Brown?

MB: Well, Ollie, of course I have tried that, you know! But it doesn't (7) _____!

Ollie: I’m sorry Mr. Brown, but I have to check everything. Forgive me for asking, but is the power cable actually plugged into the back of the computer?

MB: What? Of course it ... Oh dear. Ollie, I think I owe you an apology.

Ollie: That's OK, Mr. Brown. And are you able to switch it or now!

MB: Er . . . yes. Yes, that's it. Problem (8) _____! Sorry, Oille.

Ollie: No need to apologise. We are here to help.